We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Returns are not allowed after 30 days of the delivery date.
TERMS: To be eligible for a return, your item must be in the same condition that you received it, unworn, and unused, and it must include all items that were inside the box, and in their original packaging.
Please kindly note that customers are obliged to provide photos and videos of products and boxes. We also need the receipt or proof of purchase from you.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted. Hykolity is not responsible for the shipping cost of the package returned by the customers themselves.
Non-Returnable Items Include, But Are Not Limited To:
1. Giveaways or free items
2. The item has been used
3. The damage is caused by human
4. Product from Unauthorized Reseller
NOTE: If the product is defective or damaged, please send photos or videos to customer service within 10 days of receiving the goods. We will cover the return (exchange) shipping costs. Providing the buyer fails to do so or no longer replies to us within 10 days after contact, the buyer will be responsible for any loss.
After receiving returned items, we will need 2-3 business days to verify the condition of the product. And then we will refund within 3 business days.
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method.
Please understand it may take time for your bank or credit card company to process and issue the refund too.
5-Year Limited Warranty
Your Hykolity LED lights include a 5-year Limited Warranty. Hykolity provides warranty service for LED lights.
● The Warranty covers product defects in materials and workmanship under normal use.
● This Warranty is limited to original purchasers and is not assignable or transferable.
● The Warranty starts on the date of your purchase and lasts for 5 years (the "Warranty Period") and the Warranty Period is not extended if the
product is repaired or replaced.
● The Warranty does not cover any damage due to: improper use; failure to follow the product instructions or to perform any preventive maintenance;
unauthorized repair; external causes such as accidents, abuse, or other actions or events beyond our reasonable control.
● Damage caused by force majeure (such as fire, earthquake, lightning, water damage, etc.).
If you have any questions about our product, please contact us: email@example.com